Política de reembolso

StellarXcell Battery Warranty Policy

Built with premium materials and rigorous testing for a near-zero defect rate of under 0.05%.


🔧 Warranty Coverage: 12 Months

We provide a 12-month limited warranty on all StellarXcell batteries, covering defects in materials and workmanship.

❌ What’s Not Covered:

  • Physical damage (punctures, tears, water exposure)
  • Issues caused by improper installation
  • Normal capacity degradation over time

📞 How to Claim

If you encounter any issues, contact our support team for assistance:

  • 📧 Email: stellarxservice@outlook.com
  • 💬 WhatsApp: +86 199 2601 0318 (24/7 response)

⚠ Important Return Note:
Batteries without quality defects or human damage cannot be returned for refunds. Please place orders carefully.
For free return services, please purchase via our AliExpress Official Store.

 

 

🔍 Issue-Specific Solutions

To process your claim quickly, please follow these guidelines:

1.Rapid Drainage / Power Jumps

Required: Provide a screenshot of your phone’s battery usage statistics.

Solution: We will ship a free replacement battery.

2.Overheating / Failure to Power On

Required: After confirming no issues with the phone itself, send us a clear video of the problem.

Solution: You will receive a replacement or full refund.

3.Diagnostic / Decode Battery Function Failure

Required: Confirm the issue is not related to the phone or installation.Solutions (choose one):

(1) Get a 50% refund and keep the functional battery.

(2) Cut the battery flex cable, send us a photo, and receive a 100% refund.

We are committed to providing you with reliable power solutions. Thank you for your trust in StellarXcell.